FAQs

Returns and Exchanges Policy

Returns:

You may return purchases made from our website within 30 days of receipt of your order.
Shipping & handling charges are non-refundable.
We apologize we do not offer an exchange. Follow the return instructions below, then place a new order for the desired items. The new order may include shipping charges.
If you received a damaged, defective or incorrect item:
- Contact our support team at support@pieperandcompany.com
- Provide the order number and item number from your original order confirmation.
- In certain cases, we may ask for a picture of the damaged/defective item or packaging to determine next steps and/or to improve our processes.

Mail Returns:

Mail returns to the address provided.
Returned Merchandise must be in its original condition and packaging.
Pieper & Co. does not assume responsibility for lost or damaged packages or the whereabouts of your package in transit.
Pieper & Co. will refund your original form of payment for the purchase amount less shipping and handling within 14 business days of receipt of your return.
You will receive an email notifying you when we received your return and refund your account. Please Note: it may take a full billing cycle for the refund to appear on your credit card statement

How to measure your wrist for a bracelet:

Make sure you measure the wrist you plan to wear your bracelet.
Using a soft measuring tape, like one you’d use for sewing, is ideal. Or you can use a string to wrap around the wrist then use a ruler to measure the string.
Wrap the measuring tape or string snugly around the widest part of your wrist.
Note the number on the measuring tape or a ruler, and add a half inch to determine the right bracelet size.

For example: